Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • All content appearing on this Web site is the property of:

    Starrville Soap & Candle Supplies
    7810 US Hwy 271
    Tyler, TX 75708

    Copyright © 2014-2018 Starrville Soap & Candle Supplies. All rights reserved. 

  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Starrville Soap & Candle Supplies reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Starrville Soap & Candle Supplies believes that customer conduct violates applicable law or is harmful to the interests of Starrville Soap & Candle Supplies.

  • Shipping & Delivery
  • At this time, our Starrville Soap & Candle Supplies web site is not set up to calculate shipping costs on orders. When we receive an order, we figure the best shipping rate for the combination of products ordered and let the customer know an estimated shipping cost by email or by phone. The customer then has the right to accept the estimated shipping costs, or cancel the order. We currently ship merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • Sales Tax
  • Starrville Soap & Candle Supplies charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location from which the order is being shipped. Orders shipped to an address in Texas will be charged 6.75% sales tax unless you have a valid Texas Sales and Use Tax Exempt form on file with the state of Texas and with Starrville Soap & Candle Supplies. All sales tax numbers will be verified to be sure they are current. 

  • Return Policy
  • Damaged or incorrect orders must be reported to Starrville Soap & Candle Supplies within 7 days of receipt of the order. We recommend that you take pictures of any damages as soon as the order is received. Pictures can be helpful in the event we need to file a claim with the shipper. Returns or exchanges will not be given on fragrance oils, essential oils, base oils, or butters. All other returns must be pre-authorized by Starrville Soap & Candle Supplies. Return shipping will be the responsibility of the customer. All returned items must be new in resellable condition and must be in original packaging. 

  • Store Hours
  • Starrville Soap & Candle Supplies is open Tuesdays, Wednesdays, and Fridays from 9:30 until 5:30. We're open Thursdays from 9:30 until 8:00 and Saturdays from 10:00 until 3:00. We are closed on Sundays, Mondays and national holidays.